Step 1: Send an email with return information

Please click on the link below and email us with the following information:

Personal data

• Name
• Email
• Order number
• Purchase date

Trade?
Indicate what you would like to trade for.

Return? Select a number with the reason for your return:

1. Too big
2. Too small
3. Not as expected/ depicted
4. Received wrong article
5. Quality problem (please specify)
6. Other (please specify)

Step 2: Package your return

• Please include a bill with your return with your name and order number.
• Make sure all items are undamaged, with original labels
• Pack the items carefully in the original packaging
• Seal the package tightly
  
  

Step 3: Send your return

Send your package to:
Mr & Mrs Padel Return Department
Kitmanstraat 14
1812 PM Alkmaar

Returning your package is at your own expense.

Step 4: Processing and confirmation

• You will receive a confirmation email once we receive your return shipment
• After checking, we will process your return within 5 business days
• For exchanges, your new order will be processed as soon as the return is approved
• Upon refund you will receive the amount within 14 days on the same payment method you paid with